Sports / Casino
This policy explains exactly what data wakyogel collects when you access your account, make a deposit through DANA, OVO, or GoPay, or contact our support team — and what choices you have over that data. Availability of our services depends on local law and eligible regions in Indonesia.
When you open an account on wakyogel, we collect the details you provide during registration — your name, contact address, and login credentials. When you add funds using DANA, OVO, GoPay, LinkAja, Bank Transfer, or QRIS, our payment flow records the transaction reference, wallet identifier, and amount so your account wallet reflects the correct balance. We do not store full payment credentials on our side; those remain with the payment provider. We also collect session data — the pages you visit, the device type, and approximate connection region — to keep your account session stable and to identify unusual access patterns. This session data is not sold or shared with advertisers. Where we engage third-party processors to handle part of the payment flow, those processors operate under their own data terms, and we link to their policy where relevant in your account settings. Data we hold is kept only for as long as your account is active or as required by applicable local law in Indonesia. Once an account is closed and the statutory retention window passes, personal identifiers are removed from active records. For any question about what data we hold on your account, the contact routes listed in the Support section below are the right starting point.
Transaction references from DANA top-ups are recorded against your account wallet to confirm balance updates. We do not store your full DANA credentials; only the reference needed to match the transaction.
OVO transfer references are logged in your transaction history. You can review each entry from the transaction tab in your account dashboard after login.
GoPay payment confirmations are stored as transaction records tied to your account ID. If a record looks incorrect, raise it with our support team using the contact route in your account.
Bank Transfer confirmation data — reference number and declared amount — is held until the transaction is matched and your balance is updated. Retention follows the statutory period under applicable local rules.
Understanding where this policy starts and stops helps you know which rules protect your data at each stage of your account journey. Four areas are outlined below: what falls clearly inside this policy, what sits at the boundary, and what is governed by a third party's own terms.
Login activity, session tokens, and account settings changes are fully covered by this policy. Any data generated when you view your wallet balance, update contact details, or change your password is stored and managed under these terms.
Payment references from DANA, OVO, GoPay, QRIS, and Bank Transfer sit inside this policy for the record we hold on our side. The data held by the payment provider itself is outside our direct control and governed by that provider's own privacy terms.
Pages you browse — game lobbies, sport betting sections, account help articles — generate session logs covered here. We use those logs to maintain session stability, not to build advertising profiles.
Where a link or embedded tool points to an external service — a payment gateway or identity verification service — that third party's privacy policy governs that interaction. We do not control what those services collect once you leave our page.
You have concrete choices over the personal data wakyogel holds. Reviewing what we store, correcting a detail that is wrong, or asking a question about data handling are all actions you can take without needing to close your account first. The process starts in your account dashboard — log in, go to Account Settings, and the profile fields show the data currently on record. If a contact email or name is outdated, edit it directly in that panel and save. Changes take effect on the next login session. If you want to know which transaction records are held against your account, the transaction history tab in your dashboard lists every recorded entry. For data questions that cannot be resolved through the dashboard — for example, a request to remove data after an account closure — use the support contact routes listed in this policy. We aim to acknowledge data-related requests within a reasonable window; where a statutory deadline applies under local law, we will meet that deadline. Availability of these rights depends on local law and the eligible region.
Log in, open the transaction history tab, and every payment reference — DANA, OVO, GoPay, Bank Transfer — is listed with its date and status. No need to contact support for routine record checks.
Navigate to Account Settings after login to update your registered name, contact email, or phone number. Edits are saved immediately and reflected on your next session.
For questions about what we hold or how it is used, reach our support team via the live chat or email route shown in the Support section. Include your registered account ID so we can locate your record quickly.
After a successful account closure, you may request removal of personal identifiers. Contact support with your account ID and the specific request. We process these in line with the statutory retention period under applicable local law.
If your question is about how we handle your data, who to contact, or how to act on one of the rights described above, the routes below connect you directly to the right team. Have your account ID ready when you write — it helps us find your record without extra back-and-forth.
Open the chat widget from any page while logged in. Select 'Account & Privacy' from the category list. A support agent will respond and can look up your data record with your account ID.
Send your data or privacy question to the support email address listed in your Account Settings page. Include your account ID and a clear description of the request so it reaches the right handler.
For self-service changes — name, contact email, transaction records — your account dashboard after login is the starting point. Most routine corrections can be made there without contacting the team at all.
These four areas cover the practical side of data management on wakyogel: how cookies work, how account security is maintained, how long data is kept, and what the process is when you want something changed or removed.
We use session cookies to keep you logged in across pages and to maintain your account state — for example, keeping your wallet balance current as you move between sports betting and the game lobby. You can clear cookies via your browser settings; doing so will end your current session and require a fresh login.
Access to your account data requires your registered credentials. We do not share login details with third parties. If you suspect unauthorized access, change your password immediately from Account Settings and contact support using the live chat route — provide your account ID and the date you noticed the issue.
We keep your account data for as long as your account is active and for the statutory period required under applicable local law in Indonesia after closure. Transaction references — including DANA, OVO, and GoPay records — follow the same retention window. Once the window closes, personal identifiers are removed from active systems.
Routine corrections are handled in Account Settings after login. For requests that go beyond what the dashboard allows — such as full data removal after account closure — reach the support team by email or live chat. We confirm receipt and give you a timeline based on the applicable local statutory requirement.
These are the questions we hear most often about how wakyogel handles personal data. If your question is not here, the support contact routes in this policy are the right next step.
We collect the name, contact email, and phone number you provide during registration, plus the login credentials you set. When you add funds via DANA, OVO, or GoPay, the transaction reference and wallet identifier are recorded against your account. We do not store full payment credentials on our side.
Log in and open the transaction history tab — every payment reference and balance change is listed there. For a broader view of the profile data we hold, go to Account Settings. If you need a formal summary of all records, contact support by email with your account ID and the specific request.
Open Account Settings after login. Name, contact email, and phone number fields are editable there — update the field and save. The correction takes effect from your next session. For details that cannot be changed from the dashboard, contact our support team via live chat or email.
We share transaction references with payment processors — such as the services behind DANA, OVO, GoPay, and Bank Transfer — only to the extent needed to confirm your deposit or withdrawal. We do not sell personal data to advertisers. Third-party processors operate under their own privacy terms, which we link to in your account settings where applicable.
After account closure, we retain data for the statutory period required under applicable local law in Indonesia. Transaction records — including DANA, OVO, and GoPay references — follow the same window. Once the statutory period ends, personal identifiers are removed from active records.
First close your account through Account Settings. Then contact our support team by email, include your account ID, and state clearly that you are requesting data removal. We acknowledge the request and give you a timeline aligned with the applicable statutory retention period under local law in Indonesia.